Privacy Policy

Effective Date: 1 August 2025
Company Name: Praxio AI Pty Ltd (ACN 686 769 826)
Jurisdiction: Victoria, Australia
Product: Praxio AI – Tax Assistant
Contact: info@praxio.com.au

1. Overview

Praxio AI Pty Ltd ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, disclose and safeguard your personal data when you use Praxio AI – Tax Assistant (the "Service").

Our Service is designed for public practice accountants and tax professionals in Australia and is governed by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy applies to all users accessing the Service via our website, mobile application, or API.

2. Information We Collect

We may collect the following types of personal information from you:

  • Name

  • Email address

  • Phone number

  • Entity name and ABN

  • Account and subscription details

  • Service usage logs, including user interactions and queries

  • Browser type, IP address, and device information

  • Any additional information you provide to us voluntarily

You may also input information relating to your clients. This is entirely at your discretion and subject to your firm’s obligations. We do not recommend entering any personal or sensitive client information, including Tax File Numbers or financial data. See Clause 7 of our Terms of Use.

3. How We Collect Your Information

We collect personal information through:

  • Registration and onboarding forms

  • Direct communications (e.g. emails, support queries, surveys)

  • Use of the Service, including queries and feature interactions

  • Automated technologies such as cookies and analytics tools

  • System logs and audit trails generated during use

4. Legal Basis for Processing

We collect and process your personal information based on:

  • Your consent

  • Our legitimate interest in delivering, maintaining, and improving the Service

  • Our legal obligations under applicable Australian law

  • The performance of our contract with you (e.g. providing paid subscription access)

5. How We Use Your Information

We may use your personal information to:

  • Provide access to and maintain the Service

  • Personalise your user experience

  • Communicate with you regarding support, updates, service notices, or marketing (subject to your preferences)

  • Monitor performance and troubleshoot issues

  • Ensure compliance, audit, and data integrity

  • Improve platform features, workflows, and usability

  • Process billing, subscription, and account actions

  • Meet obligations under law, professional standards, or regulatory frameworks

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Authenticate user sessions

  • Monitor site performance

  • Analyse usage patterns

  • Improve user interface responsiveness

You can manage cookie preferences in your browser settings. By using the Service, you consent to the use of cookies as outlined.

7. Storage and Security of Personal Information

Your data is securely stored using Google Firebase (including Firestore) and Supabase infrastructure. We reserve the right to change hosting providers at our discretion, provided that such changes maintain a comparable level of data protection.

We apply reasonable technical and organisational security measures, including:

  • Encryption at rest and in transit

  • Access control and multi-factor authentication

  • Logging and monitoring of platform activity

Service logs and audit trails may be retained for up to seven (7) years to satisfy audit, legal, and business requirements.

All client data and personal data will be permanently deleted when the user’s account is closed, unless we are required to retain certain information for legal or compliance purposes.

8. Disclosure of Personal Information

We may disclose your personal information to:

  • Cloud infrastructure providers (e.g. Firebase, Supabase)

  • IT and cybersecurity service providers

  • Analytics or diagnostics service partners

  • Regulatory or legal authorities where required

We ensure that any third party we engage agrees to handle your information in compliance with relevant privacy obligations.

We do not sell or rent your personal data to third parties.

9. Your Rights and Choices

You have the right to:

  • Access your personal information

  • Request corrections to your data

  • Request deletion of your data (unless retention is required by law)

  • Withdraw consent (where processing is based on consent)

  • Close your account at any time

To make a request, please email: info@praxio.com.au

We will respond to all privacy-related requests within a reasonable timeframe, usually within 30 days, in accordance with the Privacy Act 1988 (Cth).

10. International Use

The Service is intended for use in Australia only. If you access the Service from another jurisdiction, you do so at your own risk and are responsible for compliance with local laws.

We do not knowingly market to or collect personal information from individuals outside Australia.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in response to changes in legal requirements, technology, or our service operations. When this happens, we will update the "Effective Date" at the top of the policy.

If material changes are made, we will notify users via email or an in-app banner prior to the change taking effect.

You are encouraged to review this Privacy Policy periodically to stay informed.

12. Contact Us

If you have any questions, concerns or complaints about this Privacy Policy or our handling of your personal information, please contact:

Email: info@praxio.com.au